How a fast-moving AI infrastructure company cut release video turnaround from a week to same-day.
Shipping a model or API update roughly every ten days, the two-person DevRel team recorded launch demos manually in a shared terminal, then handed the raw footage to a freelance editor. Turnaround averaged five to seven days, so half the launch videos went out after the community had already figured the feature out themselves through trial and error in Discord. Support tickets asking basic how do I call this questions spiked in that gap every time.
The team connected Velo to their GitHub repo and release process. Now, the moment a release is tagged, Velo builds a first-draft demo script from the changelog and diff. DevRel reviews it in under fifteen minutes and posts the rendered video to Discord and the docs site the same day. Support built five video answers for the most common how do I questions once, and reuses them across every repeat ticket.
- Industry
- AI infrastructure, API-first
- Company size
- ~40 employees, Series A
- Plan
- Velo Pro, team workspace
- Primary use case
- Release demo & developer support video
-
Same day
Down from a 5-7 day release video turnaround
-
3x more videos
Shipped per month, same two-person DevRel team
-
37% fewer tickets
Basic how do I call this questions, first quarter