Privacy Policy

Effective date: Apr 07, 2026 Last updated: Apr 07, 2026

1. Scope

This Privacy Policy applies to Velo's marketing website, web application, Chrome extension, Stripe-powered payment flows, third-party integrations, public share links, uploaded files and imports, avatar and voice features, and related services we operate.

2. Information We Collect

We collect information you provide directly to us, information collected automatically when you use the Services, and information generated through your use of product features.

  • Account and profile information, including your name, email address, company name, login credentials, and onboarding details.
  • Billing and transaction information connected to subscriptions and payments processed through Stripe or other payment service providers.
  • Project content and user-generated content, including prompts, scripts, edits, comments, reactions, form submissions, videos, recordings, screenshots, images, audio, uploaded files, and imported materials.
  • Media inputs such as microphone audio, system audio, face images, likeness materials, and voice samples used in avatar, voice, or related AI features.
  • Support and communications data, including messages sent to support or through product communication tools.
  • Technical and usage data, including IP address, browser type, device information, operating system, timestamps, referral URLs, crash logs, performance logs, analytics events, and cookie data.
  • Public page interaction data, such as access logs and viewer-submitted comments, reactions, or forms on public pages.

3. How We Use Information

  • Provide, operate, maintain, and improve the Services.
  • Create and manage user accounts and authenticate access.
  • Process uploads, recordings, prompts, scripts, avatar data, voice data, and generated outputs.
  • Enable public sharing, comments, reactions, forms, and related publishing features.
  • Process subscriptions, payments, and billing administration.
  • Provide support, communicate service updates, and respond to inquiries.
  • Monitor performance, troubleshoot issues, investigate abuse, and protect the security of the Services.
  • Enforce our Terms, policies, and legal rights, and comply with applicable law.

4. AI Features and Third-Party Providers

Velo uses third-party providers to power parts of the Services, including infrastructure, payments, analytics, communications, and AI processing. These providers may include Fal, ElevenLabs, Cleanvoice, Gemini, OpenAI, Anthropic, Stripe, Google Analytics, PostHog, and Intercom.

We do not currently state that we use customer content to train our own models. However, because some features rely on third-party providers, we cannot guarantee how every provider may use or retain data except as described in that provider's own terms, policies, or technical documentation.

5. Avatar, Voice, and Likeness Data

If you use avatar, synthetic voice, or likeness-based features, you understand that the materials you upload may include your face image, likeness, voice recording, or other identifying media. We use these materials to provide the requested feature and related outputs.

You are solely responsible for ensuring that you have all rights, permissions, notices, and consents necessary for any face, voice, likeness, image, audio, or personal data that you upload or use through the Services.

6. Confidential, Internal, and Regulated Content

Velo is a user-directed creation tool. We do not control what users choose to record, upload, import, generate, or publish through the Services. You are solely responsible for determining whether you are authorized to use any content, including confidential, proprietary, internal, sensitive, or regulated material.

We do not intentionally request sensitive personal data. If you choose to submit such material, you do so at your own risk and responsibility.

7. Cookies and Similar Technologies

We use cookies and similar technologies to keep users signed in, remember preferences, support analytics, improve performance and reliability, measure advertising and attribution, and maintain security.

You can control cookies through your browser settings. Disabling cookies may affect the availability or performance of parts of the Services.

8. How We Share Information

  • With vendors, processors, and service providers that help us operate the Services.
  • With payment processors, billing providers, analytics providers, communications providers, hosting providers, and infrastructure vendors.
  • With third-party integrations or services that you choose to connect or use.
  • When you publish content or create public share links.
  • To comply with law, regulation, legal process, or valid governmental request.
  • To protect the rights, property, safety, users, or security of Velo, our company, or others.
  • In connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets.

9. Public Links and Interactive Pages

If you create or distribute a public or shareable link, the content available through that link may be accessed, forwarded, reposted, embedded, or otherwise viewed by others. We do not intentionally index these links for search engines, but if you or others post them on publicly indexed websites, they may become discoverable outside Velo.

If public pages allow comments, reactions, or forms, information submitted by viewers may be processed through the Services.

10. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to operate the Services, maintain business records, comply with law, resolve disputes, enforce agreements, and protect the Services.

Users may self-delete their account. When an account is deleted, public and shared content associated with that account is intended to become inaccessible. We may still retain certain information for legal, security, fraud-prevention, backup, evidentiary, operational, or business continuity reasons.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No system is completely secure, and we cannot guarantee absolute security.

12. International Transfers

Velo is based in the United States and may process information in the United States and other countries where our service providers operate. By using the Services, you understand that your information may be transferred to and processed outside your home jurisdiction.

13. Your Rights and Choices

  • You may request access to, correction of, or deletion of certain personal information, subject to applicable law and exceptions.
  • You may object to or request restriction of certain processing where applicable.
  • You may withdraw consent where processing is based on consent.
  • You may request portability of certain information where applicable.

To exercise available rights, contact support@usevelo.ai. We may ask you to verify your identity before processing a request.

14. California Privacy Disclosures

If you are a California resident, you may have rights under California law, including rights to know, access, correct, and delete certain personal information, subject to exceptions. We do not state that we sell personal information for money. Depending on how certain advertising or analytics technologies are configured, some activity may be considered sharing under California law.

15. EEA and UK Privacy Rights

If you are located in the European Economic Area or the United Kingdom, our legal bases for processing may include performance of a contract, legitimate interests, consent, and legal obligations, depending on context. You may also have the right to lodge a complaint with your local supervisory authority.

16. Children

The Services are intended only for individuals who are at least 18 years old. We do not knowingly collect personal information from children.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated version and update the Last updated date. Your continued use of the Services after the revised policy becomes effective means you accept the revised Privacy Policy.

18. Contact

Flowframe, Inc.
131 Continental Dr, Suite 305
Newark, Delaware 19713
United States
Email: support@usevelo.ai