The support ticket that stopped being 'which tool do I use'
A mid-size company had video generation scattered across L&D, PMM, and CS, and most people outside a small circle of power users could never quite remember which of Velo's five flows did what. Every new project started with a guess, or a Slack message to someone who'd remember. After the unified agent, that question mostly stopped getting asked, with internal 'which tool' requests dropping by more than half in the first month.
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