Create from any input
Feed Velo an SOP, a macro, a help-center article, an existing recording, or a screen capture. It writes the script and builds a clear, narrated video.
AI video creator for customer support
Create customer service training and support videos your team and customers will actually watch.
Velo turns your SOPs, macros, and screen recordings into agent training, onboarding, and customer how-to videos - narrated in your voice, in any language, and updated whenever your product or process changes.
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Accurate, on-brand support videos, built from your content
Edit & personalise
Mask customer data, fix the script instead of re-recording, add your voice, translate, and apply your brand - with AI.
Share & embed
Send one branded link, embed in your help center, knowledge base, or LMS. Every video ships with a written article.
The Problem
Agent turnover is high and ramp never stops, while products and policies change faster than the training can keep up. Macros and knowledge-base articles are walls of text no one watches, the same tickets keep coming back, and agents and customers don't all speak the same language.
The videos every support team has to make
One platform for the whole catalog - not just agent training.
Agent Onboarding & Ramp
Get new agents productive faster with training they can watch on day one.
Product & Policy Training
Push out updates the moment something changes - no stale macros.
Customer How-To & Deflection
Answer the top repeat tickets once, in your help center, and stop re-typing the same reply.
QA & Coaching
Turn a great call or workflow into a coaching clip the whole team learns from.
Why Velo fits customer support
Reach agents & customers in any language Update when product or policy changes Mask customer data on screen Video → knowledge-base article Ramp new agents faster Per-account pricing - scales across teams and clients
Drive productivity across the entire team
More training and how-tos, shipped faster, in every language - with fewer repeat tickets.
40% faster agent ramp
5 hrs saved per training video
30% fewer repeat tickets
25+ languages supported
Associate Principal at LTI Mindtree Cut Software Demo Creation Time by 90%
Read case studyFAQs
Upload an SOP or record the workflow once; Velo writes the script, narrates it in your voice, and builds a training video new agents can watch on day one.
Yes - upload the doc and Velo builds a step-by-step, narrated video, plus a written article.
Yes - turn your top repeat tickets into help-center videos that answer the question once.
Build once and publish in any language, narrated in your own voice.
Edit the script and regenerate - no re-recording. The article updates with it.
Yes - Velo's masking tools blur or cover names, emails, and account details before you share.
Yes - embed anywhere or share a branded link.
Yes, there's a free plan.