Support Explainer Videos

When the answer is easier to show, stop stretching it into paragraphs.

You know the fix. The customer still has to translate your numbered steps into the product, switch tabs, find the right setting, and hope they interpreted every line correctly. Velo turns the answer into a visual explainer that stays inside the support workflow.

Turn a ticket into video See how it works

Every ambiguous step creates another reply.

A customer asks how to reconnect an integration. The agent writes six steps. The customer follows five, misses the permission setting, and replies with a screenshot. The answer was not wrong, but the format turned one known fix into a multi-message thread.

Usual Way

  1. 01 Ticket
  2. 02 Long reply
  3. 03 Customer interprets
  4. 04 Missed step
  5. 05 Screenshot
  6. 06 Clarification

The agent explains the same path twice because the customer had to reconstruct it from text.

With Velo

  1. 01 Ticket context
  2. 02 Visual answer
  3. 03 Customer follows
  4. 04 Confirms resolution

Show the path once, in the same order the customer needs to execute it.

Turn the answer you already know into something the customer can follow.

Keep the response grounded in the issue, not a generic tutorial that sends the customer searching again.

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  1. 01

    Start with the ticket

    Start from the ticket with the customer's question, screenshots, and environment details.

  2. 02

    Ground the answer

    Ground the answer in support docs, product knowledge, or the live workflow.

  3. 03

    Keep only what matters

    Review the short resolution path and keep only the steps this customer needs.

  4. 04

    Send the visual fix

    Send the visual answer in the ticket so the customer can replay the exact step they get stuck on.

The fix is already known. Make it easier to follow.

Show the fix Contact Sales

Use video when the customer has to perform a sequence, not just read an answer.

Visual support is most useful when navigation, configuration, or state matters.

  • Configuration

    Show the exact setting and correct end state.

  • Integration setup

    Walk through permissions, authentication, or reconnect steps.

  • UI navigation

    Point to the place the customer cannot find.

  • Workarounds

    Demonstrate the temporary path while the underlying issue is being fixed.

  • Account administration

    Explain roles, access, billing, or workspace settings.

Do not make the agent leave the ticket to become a video editor.

The best support explainer workflow should feel like answering the ticket, not producing content.

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  • Built from support context

    Ground responses in help-center content, internal support docs, screenshots, and ticket context.

  • Straight into the ticket

    Share a hosted link directly in the support thread.

  • Reusable when it repeats

    Turn a strong one-to-one explanation into reusable content later if the same pattern repeats.

Start with the ticket type your agents hate explaining in text.

See full pricing

Free

For exploring Velo with your own unique context

$0

per month

  • 15 Velo minutes/month
  • 1 Seat
  • 1 Voice clone
  • 1 Avatar video/month
Try for Free
Recommended

Pro

For founders, sellers, PMMs, and operators making weekly work videos.

$41

per month

  • 60 Velo minutes/month
  • 1 Seat
  • 3 Voice clones
  • 1 Avatar
Get Pro

Ultra

For teams that need higher-volume video output and shared creation.

$200

per month

  • 600 Velo minutes/month
  • 3 Seat included
  • Unlimited voice clones
  • 3 Avatar
Get Ultra

Enterprise

For companies deploying governed video output across teams, workflows, and agents.

Contact Sales
  • Custom Velo minutes
  • Custom seats
  • Custom avatars and voice clones
  • Custom integrations

Everything in Ultra, plus

SSO and SAML SCIM RBAC Advanced access controls Content governance Shared libraries API and SDK Private and public share pages Data residency SCORM export Workflow triggered videos

FAQs

Try for Free

No. Use video when the customer has to navigate, configure, compare states, or follow a sequence.

It should not. Start from the ticket and existing support knowledge.

Yes. The ticket context can shape the exact steps and wording.

Yes. If the same issue repeats, the answer can become a reusable asset.

Yes. A visual answer can be paused and revisited without another agent reply.

Support Explainer Videos answer an active ticket. Help Center Videos help the customer complete the task before opening one.

Make the first answer easier to act on.

Bring the next ticket into Velo and turn the known fix into a short visual path from stuck to solved.

Create a visual answer Contact Sales