Solve it in one reply, not ten.
Record a quick walkthrough - or let the browser agent record it - and send a video that shows the fix, so the customer gets it the first time instead of trading screenshots for three days.
Reply with a video. Close the ticket in one message.
Record a 40-second walkthrough, type the steps, or point Velo at a help article - and Velo turns it into a polished support video: cursor steadied, the right click zoomed, narrated in your own voice, with a written article attached, in any language.
The reason tickets drag on, removed
Answer the same question once, reuse it forever.
Save the video to your help center and drop it into every future ticket - and every customer - asking the same thing.
Already wrote the doc? Turn it into a video.
Point Velo Reach at an existing help article or import your knowledge base and it generates a narrated video from what you’ve already written - or just type the steps and it does the same.
A video and a help-center article from one recording.
Every video also ships with an auto-generated written walkthrough, so a recording becomes a knowledge-base doc too - docs in, video out, and a fresh doc back.
Support every customer in their language.
Send the same tutorial in multiple languages - voiceover, captions, and on-screen text - narrated in your own cloned voice, no reshoot.
Industry-reported
Half your tickets aren’t hard - they’re just hard to explain in text. A 40-second video ends it in the first reply: the customer watches you do the exact thing and gets it the first time.
How to make a tutorial video
Four steps. A ticket-closing video ready to send.
Start from whatever you’ve got
Record your screen, type the steps, or import a help article you’ve already written.
Make it sound like you
Clone your voice once with VeloTwin; every video is narrated in your voice, no filming and no re-records.
Let Velo do the editing
Filler-word cuts, steadied cursor, zoom on the click that matters, captions, and brand styling applied automatically.
Send it where the ticket is
Drop a branded link straight into your reply, embed it in your help center, or attach the written article - in every language your customers speak. See which answers actually get watched.
A video for every support moment
Personalized ticket replies How-to & troubleshooting New-user onboarding Help-center & knowledge base Feature adoption Localized global support
Why support and education teams make Velo their support-video layer
Close it in the first reply
One recording, every future ticket
Turn existing docs into videos
A help article with every video
See what’s actually deflecting
Every video, in every language
I tried Velo today after wasting hours re-recording a 5-minute video message. The video message shouldn’t be harder than building the product.
Tutorial & explainer video FAQ
An explainer shows what a feature does and why it matters; a tutorial walks through how to do something step by step. Velo makes both - from a recording, a script, or your existing docs - in minutes.
Yes. Record (or type) the fix for that customer’s exact issue and drop a branded link right into your reply - most take a couple of minutes to make.
Yes. Point Velo Reach at a help article or import your knowledge base and it generates a narrated video from what you’ve already written - no screen recording required. You can also just type or describe the steps.
No. Velo narrates in your cloned voice from a recording, a script, or a doc - no webcam, no live take.
Yes. Velo re-voices the video - plus captions and on-screen text - in multiple languages, in your own cloned voice, so you don’t reshoot for each region.
Yes. Every video comes with an auto-generated written walkthrough you can drop straight into your knowledge base - so it works both ways: docs into video, and video into docs.
No. Edit the script and regenerate the step that changed instead of re-shooting the whole video.
Yes - built-in analytics show views and drop-off, so you know which answers actually deflect tickets.
Anywhere. Link them in a reply, embed them in your help center, or share a branded link.
Yes - voice narration is free and you can start without a credit card.